Our process is fully compliant with instruction 967 issued by the International Civil Aviation Authority and is easy when you follow these 3 simple steps.

1. Charge your item and switch it off before sending. Please ensure your battery is inside your item. If your battery is not the original one that came with the gadget, is damaged, or leaking, please do not send it.

2. You can use your own packaging or the pack we have sent you if you requested one.

Using your own packaging:
We may be unable to return any additional packaging or accessories you send us with your device. Your item must be packed in a rigid container, with no more than 2 phones (or similar gadgets) per package.

3. Attach the label we sent you (which is included in your letter) to your package and take it to the post office. Remember for your peace of mind we recommend using Special Delivery. Special Delivery should be sent to:

Three Trade-in
Guildford House
Heather Close
Lyme Green Business Park
Macclesfield
SK11 0LR

4. Please remember to data wipe your device before sending to us, for guidance on how to wipe your device please refer to our FAQ's.

Sending multiple mobiles?

If you are sending more than one mobile please pack them in separate boxes and include all boxes in one large jiffy bag. The label we send you should be attached to the front of the jiffy bag (not to the individual boxes). Please see below illustration:

Using your own packaging:
We may be unable to return any additional packaging or accessories you send us with your device. Your item must be packed in a rigid container, with no more than 2 phones (or similar gadgets) per package. Your items should be secure so they don’t move in transit.

Make sure the pack is securely sealed with sticky tape. If you are not using the label we have provided put our address on the front of the pack and make sure that your return address is written clearly on the back of your pack.

Sending another type of device?

If you are sending a device other than a mobile, we will send you a jiffy bag. Please pack your device in this, with the label we sent you (which is included in your letter) to the front of your package and take it to the post office. Remember for your peace of mind we recommend using Special Delivery. Special Delivery should be sent to:

Three Trade-in
Guildford House
Heather Close
Lyme Green Business Park
Macclesfield
SK11 0LR

To find out more about sending lithium batteries via Royal Mail please ask at the Post Office or visit the Royal Mail website.

If you have any further questions, please contact us.