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iOS Devices

The Activation Lock feature on iOS locks your Apple device to your iCloud account.

If your iPhone or iPad runs on iOS 7 or above it is vital that the iCloud account is removed before sending to us.

Apple iPhone image
We will be unable to process any iOS devices which are still linked to an iCloud account.

Unsure if your device is locked to iCloud

Apple cloud

Use the Activation Lock Checker on the iCloud site to check if you rdevice is currently locked to an iCloud account

iCloud.com/activationlock


Resetting your iPhone or iPad

Removing it is simple and won’t affect your iTunes, Apple ID or anything linked to your iCloud account, it will only unlock the device


Do I have iOS 7 or above?

iCloud icon

If you are unsure if your device is running iOS7 or above you can find out by going to

Settings > General > About > Version

If your device is running iOS6 or earlier you do not have to remove your iCloud account but we would recommend following the same steps to remove all your personal data and reset your device to factory settings.

1. Go to Settings

2. Go to General

3. Select Reset

4. Select Erase All Content and Settings

5. Confirm Erase iPhone, then confirm again

6. Enter your Apple ID password and select Erase

Have you already sent in your order?

If you have already sent in your device you can remove activation lock via the iCloud website by following these instructions.


Step 1.

Sign into your iCloud account at www.icloud.com (if you have forgotten your password, you can reset it at appleid.apple.com)


Step 2.

Select the device from the Find My iPhone device list by clicking All Devices


Step 3.

Erase the device by clicking Erase iPhone


Step 4.

Click Erase to erase all contents and settings from the device






Step 5.

Enter your Apple ID password to continue


Step 6.

When prompted, do not enter a phone number or message. Click next and then done until the device is erased


Step 7.

When the device is erased, click Remove from Account


Step 8.

Confirm the removal





Is your device in lost mode?


Step 1.

Sign into your iCloud account at www.icloud.com/find


Step 2.

Select the device from the Find My iPhone device list by clicking All Devices


Step 3.

The device will appear as “Lost Mode” in the top left corner. Click on lost mode.





Step 4.

Select ‘Stop Lost Mode’


Step 5.

Your device should now be out of lost mode.


Step 6.

Enter your Apple ID password to continue.





Step 7.

When prompted, do not enter a phone number or message. Click next and then done until the device is erased.


Step 8.

When the device is erased, click Remove from Account.


Step 9.

Confirm the removal.