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Terms and Conditions

  1. Three Trade-In is run and operated by Redeem UK Limited, a company incorporated and registered in Scotland with company number 194216 whose registered office is at Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Redeem”).

Accessing the Website

  1. This website Threetradein.co.uk (“Website”) is only intended for use by people resident in Great Britain and Northern Ireland.

  2. Access to the Website is permitted on a temporary basis and Redeem reserves the right to withdraw or amend the service Redeem provides on the Website without notice. Redeem will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, Redeem may restrict access to some parts of the Website, or the entire Website, to members of the public and to users who have registered with the Website.

  3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Redeem’s security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Redeem reserves the right to disable any user identification code or password, whether chosen by you or allocated by Redeem, at any time, if in Redeem’s reasonable opinion you have failed to comply with any of the provisions of these terms of use.

  4. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence. Redeem will report any such breach to the relevant law enforcement authorities and Redeem will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Submitting Orders

  1. By submitting an order with Three Trade-In via the Website, you agree to be bound by these Terms and Conditions including the Privacy Policy below. Please therefore read these Terms and Conditions and the Privacy Policy carefully.

  2. By submitting an order with Three Trade-In via the Website, you are offering to enter into a contract with Redeem. Your contract with Redeem (“Contract”) will be formed when Redeem receives and accepts your order. Redeem is not obliged to accept, and reserves the right to reject, any order. At Redeem’s complete discretion, Redeem may accept or reject orders from people outside of Great Britain and Northern Ireland. Redeem also reserves the right to reject large volume repeat orders within any 12-month period.

  3. For the avoidance of doubt, the Contract will incorporate these Terms and Conditions to the exclusion of all other terms and conditions. Your statutory rights are not affected.

  4. By submitting an order with Three Trade-In via the Website:

    1. you agree to create an account with Redeem unless you’ve indicated otherwise by selecting the appropriate option on the order form; and

    2. you warrant that:

      1. you are resident in Great Britain or Northern Ireland;

      2. you are accessing the Website from Great Britain or Northern Ireland;

      3. you are legally capable of entering into a binding contract; and

      4. you are at least 18 years of age or, if you are under 18 years of age, you have obtained your parent or guardian’s permission to sell your mobile device (“Device”) to Redeem.

      You agree to release Redeem from any liabilities or claims that may arise if you send any Device to Redeem in breach of this warranty.

  5. If you deal as a consumer any provision of the Contract which is of no effect to a consumer will not apply. Your statutory rights are not affected by the Contract. For the purposes of these Terms and Conditions, “consumer” means an individual who neither enters into the Contract in the course of a business, nor holds himself or herself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Cooling Off

  1. You may cancel your Contract with Redeem at any time up to the time when Redeem makes payment to you for your the Device (“cooling-off period”), provided the Contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and you are a natural person acting outside the purposes of any business. When cancelling during the cooling-off period, you do not need to give Redeem any reason for cancelling the Contract, nor will you have to pay any administration charges. To cancel the Contract you must notify Redeem by email to info@Threetradein.co.uk. The Contract cannot be cancelled once payment has been issued to you.

Your Device

  1. You must own all rights, title and interests in any Device that you send to Redeem.

  2. Ownership of the Device will pass to Redeem when Redeem receive the Device (subject only to Redeem thereafter making payment of the appropriate price to you).

  3. You are responsible for cancelling any air-time or other usage contract linked to any such Device. Redeem is not responsible for any costs, charges and/or penalties (together “Charges”) arising before, or after, receipt of your Device, or arising from any other circumstances whatsoever.

  4. Please remove SIM cards before sending your Device to Redeem. Any SIM cards received by Redeem will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Redeem accepts no liability in the event that any Device which has been sent to Redeem with its SIM card is lost in transit and Charges are then incurred. You will continue to be responsible for such Charges.

  5. Please ensure all personal data is removed from the Device before sending it to Redeem. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Redeem will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your device to Redeem, you agree to release Redeem from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Device.

  6. Where applicable, Redeem recommend you take note of your IMEI number in case there is a problem with your order. Your IMEI number can generally be found at the back of your phone under the battery or by typing in *#06#

  7. If you have a PIN or Password on your Device you should remove this before sending.

  8. Any stolen, blocked, counterfeit or fake Devices will be held by Redeem and reported to the police. No payment will be made and the Device will not be returned.

  9. Any Devices that are sent to Redeem and do not have any cash-back value will be recycled in the greenest possible way.

  10. Each Device sent in by you should match the make and model stated when registering your order and meet the following conditions:

    1. the Device must turn on and off;

    2. the Device must be fully functional and complete;

    3. the screen must be working and intact;

    4. the battery must be included;

    5. the Device must not be crushed or liquid-damaged; and

    6. the Device must be original and meet the manufacturer’s original specifications.

  11. Should your order contain a Device that Redeem is unable to process (e.g. because of activation lock not being removed) Redeem will, where possible, endeavour to notify you of a remedy that might allow Redeem to successfully process your Device. If after a period of 7 days from any such notification Redeem has received no reply from you, Redeem will return your Device to you.

Grading of Devices - phones

  1. Redeem recommend that you use Redeem’s detailed valuation tool to obtain an indicative price before you send in your phone. The criteria used by Redeem to value Devices is based on numerous factors including changes in market value, functionality, grading and condition. Redeem may change the way in which it values Devices from time to time.

  2. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. To give you an idea of how any damage can affect the valuation please have a look at the table below. Please be aware these are just an outline and damage is judged on a phone by phone basis. These reductions may vary depending on whether your phone can be reused, resold or recycled

    Reduction Type of Damage
    -50%
    • Cracked, customised or missing front or back covers
    • Missing or faulty buttons
    • Water Damaged but the device is still fully functional
    -80%
    • Screen damage (cracked or smashed screen, LCD/Pixel damage, display issues)
    • Heavy damage to device
    • Faulty main menu or home button
    • Software faults/Device does not connect to a computer
    -100%
    • Blocked, stolen or fake items. Doesn't power on or off or accept a charge

Grading of Devices - iPads and other tablets

  1. Grading for iPads and other tablets is more complex and requires the tablet to be fully working and fully intact cosmetically. Redeem advise that you answer the grading questions as accurately as possible to obtain a more detailed valuation for your tablet before sending in. As a guide, Redeem applies the following criteria:

    1. Fully working - your tablet is in pristine fully working condition. Redeem will test all functions. Some slight markings on the casing should not affect the valuation by any material amount.

    2. Non-working - this includes dents and other visible damage, scratching to the screen, functional damage, software faults for example a faulty home button. In some cases, depending on the value and condition of your, tablet Redeem will be unable to offer any payment.

    3. Other damage - for other forms of damage and anything which affects Redeem’s ability to refurbish or recycle your order there will be a reduction in price to reflect the damage.

  2. In all cases Redeem will have the final decision on matters of valuation and will be entitled to a reasonable period to examine and value all Devices (phones and tablets).

Pricing and Payments

  1. Prices offered on the Website are subject to change at any time without notice.

  2. When your order has been submitted, the prices quoted are guaranteed by Redeem for 14 days (subject to Redeem’s right to offer a lower price once it receives and examines the condition of your Device). If your Devices are received after 14 days from the order placed date the then current prices will apply.

  3. If the Device received differs to the Device registered on-line, the order will be processed based on the Device received, not the Device registered.

  4. When Redeem receives your order, Redeem will check that it is complete, and that it meets Redeem’s Terms and Conditions. Providing it does, Redeem will send payment by your chosen method within 48 hours subject to there being no amendment to your original valuation.

  5. If you have selected same day (faster) payment, Redeem will pay by faster payment transfer directly into your account on the same day Redeem process your Device, subject to your Device being processed before 1pm on a working day and there being no amendment to your original valuation.

  6. If your payment date falls on a weekend or public holiday payment will be made on the next working day. If your bank account does not accept faster payments, a BACS payment will be automatically made.

  7. Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment.

  8. If you request to be paid by cheque and that cheque gets damaged, you can have it reissued, free of charge, by returning the damaged cheque to Redeem to the following address with a written request that it be reissued: Finance Department, Three Trade-In, Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH. If the damaged cheque is not received by Redeem, a cancellation fee will apply and will be deducted from the re-issued cheque value. If your cheque gets lost, you can request for it to be cancelled and reissued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

Get the price quoted or have it returned for free

  1. Redeem allows customers the option to answer questions to determine how any damage could affect the price offered. If you answered these questions and have sent in your Device within 14 days, and are then offered a lower valuation Redeem will return your Device free of charge should you wish. Redeem will notify you of the lower valuation and will give you 48 hours to confirm that you wish your Device returned. If after 48 hours Redeem has not heard from you, Redeem will assume you are content to accept the lower valuation and will process your order/issue payment for your Device. If there is an amendment to the original valuation of your Device, payment will be made when you either confirm or are deemed to confirm that you have accepted the new price Redeem has offered (see Terms and Conditions above for re-grading).

Postage

  1. Devices should be sent to Redeem at the following address: Three Trade-In, Guildford House, Heather Close, Lyme Green Business Park, Macclesfield SK11 0LR.

  2. Redeem recommend that all Devices sent via the Post Office and particularly high value Devices are sent by registered post (Special Delivery) to give you peace of mind and the ability to track your items.

  3. You can also use the Three Trade-In Pack or label provided.

  4. Redeem does not accept responsibility for non-delivery of Devices or Devices damaged in transit. Accordingly, if a Device received by Redeem is damaged, it will affect the valuation of that Device. To try and avoid any damage is transit Redeem recommends Devices are packaged adequately using protective wrapping.

  5. Please note: Royal Mail recently introduced new guidelines regarding shipping products containing lithium batteries. Find out more information about the guidelines and how they impact you here.

  6. Redeem also offer a courier collection service which will cover all lost Devices up to a value of £200. Unfortunately Redeem are unable to cover any Damage incurred when using the courier service.

Events Outside Of Redeem’s Control

  1. Redeem will not be liable or responsible for any failure to perform, or delay in performance of, any of Redeem’s obligations under any contract that is caused by events outside of Redeem’s reasonable control or due to Redeem’s compliance with any applicable laws or regulations.

Limitation of Liability

  1. Nothing in these Terms and Conditions excludes or limits Redeems’ liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to this, Redeem will not be liable to you for any loss of profits, loss of business, depletion of goodwill and/or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising; and Redeem’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of any contract entered into between Redeem and you will be limited to the value of the Device(s) the subject of your order (or such higher amount as Redeem considers in its discretion to be fair and reasonable in all the circumstances).

General

  1. These Terms and Conditions and any contract entered into between Redeem and you will be governed by English law.

  2. If any provision of these Terms and Conditions or any Contract is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and such Contract and the remainder of the provision in question will not be affected.

  3. The Contract will constitute the entire agreement and understanding between Redeem and you with respect to its subject matter and will supersede in all respects all prior communications between Redeem and you in relation thereto.

  4. You may not transfer, assign, charge or otherwise dispose of any contract, or any of your rights or obligations arising under it, without Redeem’s prior written consent. Redeem may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of Redeem’s rights or obligations arising under it.

Terms and Conditions for Instant Trade-In via a Three Retail Store

  1. Instant Trade-In is run and operated by Redeem UK Limited, a company incorporated and registered in Scotland with company number 194216 whose registered office is at Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Redeem”).

Submitting Orders

  1. Redeem will not be liable or responsible for any failure to perform, or delay in performance of, any of Redeem’s obligations under any contract that is caused by events outside of Redeem’s reasonable control or due to Redeem’s compliance with any applicable laws or regulations.

  2. By submitting an order with Instant Trade-In via the Three retail store, you agree to create an account with Redeem and you warrant that: you are resident in Great Britain or Northern Ireland; and you are legally capable of entering into a binding contract. You agree to release Redeem from any liabilities or claims that may arise if you trade in any device to Redeem in breach of this warranty.

Pricing and Three Instant Gift Card

  1. Prices offered by Redeem are subject to change at any time without notice. There is a maximum of £500 per transaction and a maximum of one card per transaction.

  2. When your phone has been accepted for trade-In via a Three retail store and you have entered into a new minimum 12 month contract with Three at the same time, the price quoted to you will be placed on a Three Trade-In Instant reward card.

  3. The Three Trade-In Instant reward card (the "Card") is issued to Redeem UK Limited on behalf of Three who allows it’s use by third parties. The Card can only be used in participating Three retail stores in the UK. The value of any purchases will be deducted from the Card balance. Refunds for any purchases from Three retail stores using this Card will be credited to this Card. The Card is not for resale and cannot be exchanged for cash or credit. No responsibility will be accepted if your Card is lost, stolen or damaged. To check the date of activation, visit www.getmybalance.com or call 0333 123 9333. Cards are the property of StoreFinancial Services UK Ltd.

Your device

  1. You must own all rights, title and interests in any device that you trade-in. We may ask for proof of ownership.

  2. Ownership of the device will pass to Redeem when your device is accepted for trade-in in a Three Retail Store.

  3. You are responsible for cancelling any air-time or other usage contract linked to any such device. Redeem is not responsible for any costs, charges and/or penalties (together “Charges”) arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

  4. Please remove SIM cards and SD cards before trading in your device. Any SIM cards or SD cards received by Redeem will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Redeem accepts no liability in the event that any device which is received by Redeem with its SIM card or SD card is lost in transit and Charges are then incurred. You will continue to be responsible for such Charges.

  5. Please ensure all personal data is removed from the device before trading in your phone. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Redeem will not accept responsibility for the security, protection, confidentiality or use of such data. By trading in your device to Redeem, you agree to release Redeem from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.

  6. Where applicable, Redeem recommend you take note of your IMEI number in case there is a problem with your order. Your IMEI number can generally be found at the back of your phone under the battery or by typing in *#06#.

  7. If you have a PIN or Password on your device you should remove this before trading-in. Each device should match the make and model stated when registering your order in store and meet the following conditions: the device must turn on and off; the device must be fully functional and complete; the screen must be working and intact; the battery must be included; the device must not be crushed or liquid-damaged; and the device must be original and meet the manufacturer’s original specifications.

  8. Should your order contain a device that Redeem is unable to process (e.g. because of activation lock not being removed) Redeem will, where possible, endeavour to notify you of a remedy that might allow Redeem to successfully process your device. If after a period of 48 hours from any such notification Redeem has received no reply from you, Redeem reserves the right to block the Card and take such legal or other collection action it deems necessary to recover the amount paid to you for such device. Any stolen, blocked, counterfeit or fake devices will be held by Redeem and reported to the police. Redeem (or Three on behalf of Redeem) may take any further action they deem necessary in such event, including blocking the Card or taking legal or other collection action against you, to recover the amount paid to you for such device.

Grading of devices

  1. The criteria used by Redeem to value phones is based on numerous factors including changes in market value, functionality, grading and condition. Redeem may change the way in which it values devices from time to time. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. Reductions to the value of the phone may vary depending on whether your phone can be reused, resold or recycled.

  2. Grading for iPads and other tablets is more complex and requires the tablet to be fully working and fully intact cosmetically.

  3. In all cases Redeem will have the final decision on matters of valuation and will be entitled to a reasonable period to examine and value all devices (phones and tablets).

Events Outside Of Redeem’s Control

  1. Redeem will not be liable or responsible for any failure to perform, or delay in performance of, any of Redeem’s obligations under any contract that is caused by events outside of Redeem’s reasonable control or due to Redeem’s compliance with any applicable laws or regulations.

Limitation of Liability

  1. Nothing in these Terms and Conditions excludes or limits Redeems’ liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to this, Redeem will not be liable to you for any loss of profits, loss of business, depletion of goodwill and/or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising; and Redeem’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of any contract entered into between Redeem and you will be limited to the value of the device(s) the subject of your order (or such higher amount as Redeem considers in its discretion to be fair and reasonable in all the circumstances).

General

  1. For the avoidance of doubt, the Contract will incorporate these Terms and Conditions to the exclusion of all other terms and conditions. Your statutory rights are not affected. If you deal as a consumer any provision of the Contract which is of no effect to a consumer will not apply. Your statutory rights are not affected by the Contract. For the purposes of these Terms and Conditions, “consumer” means an individual who neither enters into the Contract in the course of a business, nor holds himself or herself out as doing so, as defined by the Unfair Contract Terms Act 1977.

  2. If any provision of these Terms and Conditions or any Contract is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and such Contract and the remainder of the provision in question will not be affected.

  3. The Contract will constitute the entire agreement and understanding between Redeem and you with respect to its subject matter and will supersede in all respects all prior communications between Redeem and you in relation thereto.

  4. You may not transfer, assign, charge or otherwise dispose of any contract, or any of your rights or obligations arising under it, without Redeem’s prior written consent. Redeem may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of Redeem’s rights or obligations arising under it.

  5. These Terms and Conditions and any contract entered into between Redeem and you will be governed by English law.

Our Price Promise

If you see your device advertised for a higher price by one of our main competitors within 7 days of completing an Instant trade-In at a Three retail store, we will check it out and match it for you. Just complete the form available at: https://www.threetradein.co.uk/pricepromise.aspx.
  1. Please read the full terms and conditions available at www.threetradein.co.uk/pricepromise

  2. Subject to the full terms and conditions, we will match the published cash price for the same device, in the same working condition with no reductions for damage, on the UK sites of our main competitors ("Recognised Recyclers"), within 7 days of you choosing to recycle with us.

  3. Our Recognised Recyclers are: Mazuma mobile; Envirofone; Mobile Phone Exchange; Vodafone Buy back; EE Recycle; Carphone Warehouse; O2 Recycle.

  4. Offer excludes any promotional affiliate prices or network locked prices offered and only the Advertised Price offered by the Recognised Recyclers will be accepted.

  5. Only the cash value offer from Instant Trade-In may be matched. Orders where the payment method is by giftcards do not qualify and cannot be matched with any Recognised Recycler.