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Privacy Policy

  1. The purpose of this Privacy Policy is to set out the basis on which any personal information and data (“Personal Data”) that Redeem collects from you, or that you provide to Redeem, will be processed by Redeem. Please read this Privacy Policy carefully. For the purpose of the Data Protection Act 1998 (“the Act”) Redeem is the data controller of any such Personal Data.

  2. By using the Website, registering as a user of any services provided by Redeem and/or by using the Three Trade-In service generally, you consent to the collection and use of your Personal Data in the manner and for the purposes described in this Privacy Policy.

  3. If you have any questions about the collection or use of your Personal Data through the Website, you should contact Redeem by e-mail to and Redeem will deal with your query as promptly as is reasonably practicable. If you would like Redeem to remove your Personal Data from Redeem’s database or if you no longer wish to receive information about products and services, you may notify Redeem by e-mail to

  4. Redeem may collect and process the following Personal Data about you:

    1. information that you provide by filling in the forms/boxes on the Website. This includes information provided at the time of registering to use the Website, subscribing to Redeem’s service, posting material or requesting further services. Redeem may also ask you for information when you enter a competition or promotion and when you report a problem with the Website;
    2. if you contact us, Redeem may keep a record of that correspondence;
    3. Redeem may also ask you to complete surveys that Redeem uses for research purposes, although you do not have to respond to them; and
    4. details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Redeem’s own billing purposes or otherwise and the resources that you access

Use and Storage of Personal Data

  1. All Personal Data will be treated as strictly confidential, stored in a secure fashion and used by Redeem solely for purposes related to the use of Three Trade-In or otherwise in accordance with this Privacy Policy. More specifically, Redeem may use your Personal Data in the following ways:

    1. to register you with the Website and to administer the Website services;
    2. to carry out Redeem’s obligations arising from any Contracts entered into between you and Redeem;
    3. to help improve the Three Trade In;
    4. to help improve the content of the Website and the service Redeem offers to users of the Website;
    5. to ensure that content from the Website is presented in the most effective manner for you and for your computer;
    6. to keep you informed of the latest Redeem, Three Trade-In and other group companies’ products and services by any of the following methods: Email, Telephone, SMS and MMS text message and other electronic messages such as picture messaging and Post. If you wish to receive information of such products and services, please tick the opt-in box provided when registering on this website; you can change this preference at any time;
    7. to administer any prize draws or competitions you may enter;
    8. to provide users with information regarding updates or additional services available through the Website;
    9. to improve Redeem’s profile of you so that Redeem can provide you with a better and more personal service;
    10. to carry out Redeem’s own demographic research analysis. For this purpose Redeem may combine your information in aggregated form (i.e. anonymous) with information about other users; and
    11. for internal audit purposes.

  2. Unfortunately, the transmission of information via the internet is not completely secure. Although Redeem will do its best to protect your Personal Data, Redeem cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once Redeem has received your Personal Data, Redeem will use strict procedures and security features to try to prevent unauthorised access.

  3. Redeem will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.

Disclosure of Personal Data

  1. Redeem may give Personal Data about you to employees and agents of Redeem to administer any accounts, products and services provided to you by Redeem now or in the future, who may use it for purposes related to the use of the Website.

  2. Redeem may disclose your Personal Data to any member of Redeem’s group of companies, partners or affiliates, which includes Redeem’s subsidiaries, Redeem’s ultimate holding company and its subsidiaries, as defined in the Companies Act 2006, and any other companies associated or connected with Three Trade In.

  3. Redeem may disclose your Personal Data to third parties:

    1. to protect the rights, property, or personal safety of Redeem personnel, other users and the public;
    2. to any company or other entity acquiring all or part of the business of Redeem but on strict condition that your information will continue to be used only in accordance with the terms of this Private Policy;
    3. to enforce the above Terms and Conditions;
    4. where Redeem is under a duty to disclose or share your Personal Data in order to comply with any legal obligation;
    5. for the purposes of fraud protection and crime reduction (including by providing information to the police about any stolen, blocked, counterfeit or fake Devices); and
    6. for marketing and promotional purposes and research and analysis in an aggregated form only, with information about other users.

IP Addresses and Cookies

  1. Redeem may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.

  2. For the same reason, Redeem may obtain information about your general internet usage by using a cookie. Cookies are small data files sent by a web server to a web browser in order to enable the server to collect information back from the browser. They contain information that is transferred to your computer’s hard drive. Redeem uses cookies to track usage of the Website, to identify returning users and to enable Redeem to customise parts of the Website according to users' previous browsing habits at the site. Consequently they help Redeem to improve the Website and to deliver a better and more personalised service.

  3. You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable cookies. However, you should be aware that, if you disable cookies, this may limit your ability to enjoy the full functionality of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, Redeem’s system will issue cookies when you log on to the Website.

Third Party Links

  1. The Website may, from time to time, contain links to and from websites of Redeem’s partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Redeem does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

Access to Information

  1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Redeem’s costs in providing you with details of the information Redeem holds about you.