Privacy Policy

Introduction and Scope

When we refer to “Redeem,” “we,” “our,” or “us” in this policy, we are referring to Redeem Ltd the company which processes your order. Redeem will be the data processor and the data controller of any such Personal Data.

This Privacy Policy describes how Redeem collects, uses and discloses your personal information and data (“Personal Data”).

1. By using the Website, registering as a user of any services provided by Redeem and/or by using the Three Trade-in service generally, you consent to the collection and use of your Personal Data in the manner and for the purposes described in this Privacy Policy.
   
   
2. If you have any questions about the collection or use of your Personal Data through the Website or if you would like Redeem to remove your Personal Data from Redeem’s database or if you no longer wish to receive information about products and services, you should contact Redeem by e-mail to infosec@redeemgroup.com. Redeem will deal with your query within 48 hours.
   
   
3. Redeem may collect and process the following Personal Data about you:
   
   
   1. information that you provide by filling in the forms/boxes on the Website. This includes information provided at the time of registering to use the Website, subscribing to Redeem’s service, posting material or requesting further services. Redeem may also ask you for information when you enter a competition or promotion and when you report a problem with the Website;
      
      
   2. if you contact us, Redeem may keep a record of that correspondence;
      
   3. Redeem may also ask you to complete surveys that Redeem uses for research purposes, although you do not have to respond to them; and
      
      
   4. details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Redeem’s own billing purposes or otherwise and the resources that you access
      
      

Use and Storage of Personal Data

4. All Personal Data will be treated as strictly confidential, stored in a secure fashion and used by Redeem solely for purposes related to the use of Three Trade-in or otherwise in accordance with this Privacy Policy. More specifically, Redeem need to use your Personal Data to process your order with Three Trade-in, your Personal Data will be used in the following ways:
   
   
   1. to register you with the Website and to administer the Website services;
      
      
   2. to carry out Redeem’s obligations arising from any contracts entered into between you and Redeem;
      
      
   3. to help improve the Three Trade-in;
      
      
   4. to help improve the content of the Website and the service Redeem offers to users of the Website;
      
      
   5. to ensure that content from the Website is presented in the most effective manner for you and for your computer;
      
      
   6. for internal audit purposes.
      
      
5. If you have opted in to receive marketing information, Redeem may use your Personal Data in the following ways:
   
   
   1. to keep you informed of the latest Redeem products and services by Email. If you wish to receive information of such products and services, please tick the opt-in box provided when registering on this website;
      
      
   2. to administer any prize draws or competitions you may enter;
      
      
   3. to provide users with information regarding updates or additional services available through the Website;
      
      
   4. to improve Redeem’s profile of you so that Redeem can provide you with a better and more personal service;
      
      
   5. to carry out Redeem’s own demographic research analysis. For this purpose, Redeem may combine your information in aggregated form (i.e. anonymous) with information about other users; and
      
      
   6. Your email address, used for marketing purposes, may be transferred outside of the EEA as Redeem use a US company to send out our marketing information, we have verified that they have signed up to the EU-US Privacy Shield Agreement
      
      
6. Unfortunately, the transmission of information via the internet is not completely secure. Although Redeem will do its best to protect your Personal Data, Redeem cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once Redeem has received your Personal Data, Redeem will use strict procedures and security features to try to prevent unauthorised access.
   
   
7. Redeem will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.
   
   

   Children's information

   Our services are not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.

   
   

   Disclosure of Personal Data

8. Redeem may give Personal Data about you to employees and agents of Redeem to administer any accounts, products and services provided to you by Redeem now or in the future, who may use it for purposes related to the use of the Website.
   
   
9. Redeem may disclose your Personal Data to any member of Redeem’s group of companies, partners or affiliates, which includes Redeem’s subsidiaries, Redeem’s ultimate holding company and its subsidiaries, as defined in the Companies Act 2006, and any other companies associated or connected with Three Trade-in.
   
   
10. During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Redeem's assets, financing, acquisition of all or a portion of our business.
    
    
11. Redeem may disclose your Personal Data to third parties:
    
    
    1. to protect the rights, property, or personal safety of Redeem personnel, other users and the public;
       
       
    2. to any company or other entity acquiring all or part of the business of Redeem but on strict condition that your information will continue to be used only in accordance with the terms of this Privacy Policy;
       
       
    3. to enforce terms and conditions;
       
       
    4. where Redeem is under a duty to disclose or share your Personal Data to comply with any legal obligation;
       
       
    5. for the purposes of fraud protection and crime reduction (including by providing information to the police about any stolen, blocked, counterfeit or fake devices); and
       
       
    6. to carry out Redeem’s marketing and promotional communications, research and analysis (in an aggregated form only).
       
       
    7. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.
       
       

    IP Addresses and Cookies

12. Redeem may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.
    
    
13. For the same reason, Redeem may obtain information about your general internet usage by using a cookie. Cookies are small data files sent by a web server to a web browser to enable the server to collect information back from the browser. They contain information that is transferred to your computer’s hard drive. Redeem uses cookies to track usage of the Website, to identify returning users and to enable Redeem to customise parts of the Website according to users' previous browsing habits at the site. Consequently, they help Redeem to improve the Website and to deliver a better and more personalised service.
    
    
14. You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable cookies. However, you should be aware that, if you disable cookies, this may limit your ability to enjoy the full functionality of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, Redeem’s system will issue cookies when you log on to the Website.
    
    

    Security

    Redeem takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

    
    

    Third Party Links

15. The Website may, from time to time, contain links to and from websites of Redeem’s partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Redeem does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
    
    

    Data Retention

16. Data collected by Redeem may be retained depending on the following ways;
    
    
    1. If you were to opt in to receive marketing data, your name and email address will be retained for five years after your last transaction;
       
       
    2. If you didn’t opt in, your personal data mentioned in section 3 of this policy, for three years after your last transaction;
       
       
    3. Your order information will be kept for seven years due to financial regulations;
       
       

    Access to Information

17. The Act gives you the right to access and rectification or erasure of personal data or restriction of processing information held about you. Your right of access can be exercised in accordance with the Act.
    
    
18. If you feel like Redeem are not fulfilling their duties when protecting your data, you can lodge a complaint with the Information Commissioners Offices at the following link - https://ico.org.uk/concerns/
    
    

    Changes to this Privacy Policy

19. We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the services after those changes are in effect, you agree to the revised policy.